Looking for a professional, enthusiastic, self-motivated, logical and organized, honest and reliable, good listener and communicator, STOP HERE | Name : Mihaela Oana Sminchisescu
Adress : 38 Ladies Mile, Remuera, Auckland
Telephone no : 0272 180026, 09 5299461
E-mail address : mihaelasminchisescu@yahoo.com
Education : 01.10.1993 – 25.06.1997
Academy of Economic Studies, Bucharest, Romania – Faculty of Finance, Insurance, Banks and Stock Exchange
Specialization Banks and Stock Exchange
15.09.1989 – 25.06.1993
“Nicolae Balcescu” Highschool, Pitesti, Romania
Specialization Mathematics and Physics
Courses : 09.07.2009 – 10.07-2009
„Building customer connections” – provided by National Bank of New Zealand
17.06.2009 – 19.06.2009
„General Insurance, Life Insurance and Income Protection – key selling points” – provided by National Bank of New Zealand
09.02.2009
„ Tertiary Program” – Specialy designed for walkers by National Bank of New Zealand
22.06.1998 – 27.06.1998
„Life insurance and technics of sale” - provided by ING Nederlanden Romania
15.08.1997 – 29.09.1997
„Bonds, Stock Exchange” – Authorized as Broker by National Committee of Bonds and Stock
Experience : 10th of November 2008 – 22nd of September 2009
National Bank of New Zealand – Parnell Branch
Position held: Banking Consultant
Main activities:
• build strong and durable relationships with customers by offering them the best service everytime and anytime;
• excede customer expectations and create a positive and professional impression through displaying knowledge of Bank products and service,especially in investments (savings accounts, call and term funds, term deposits, education funds, supperannuation funds);
• demonstrate capability and confidence in explaining the benefits of products and services (especialy Kiwi Saver – by applying various techniques of sales)
• participating actively in the school banking activity;
• helping promoting our international package to Aspect College students.
• participate succesfully in the tertiary programme; (top Kiwi Saver seller)
• displaying confidence in lending and interview techniques and how to cross-sell with insurance policies: life insurance, general insurance, income protection.
• work effectively as part of a team to achieve goals, results and good working relationship, through helping team members, sharing knowledge and skills and communicating effectively;
1st of October 2006 – present
National Bank of New Zealand – Parnell Branch
Position held: Customer Service Officer with Banking Consultant Relief Duties
Main activities:
• actively promote, refer and sell Bank products and services by identifing the customers needs;
• use every opportunity to continously train by using our Intranet facility and by actively watching banking consultants conducting interviews with customers;
• studied the customer interaction model;
• relieving banking consultants when away from the branch on training or leave;
• manage and balance cash transaction in NZ dollars and foreign currencies;
• maintain an up to date knowledge of Personal Banking products and services and broad awarness of other segments in order to refer queries/requests effectively;
• minimise and identify proactively fraud through consistent and detailed monitoring;
• assume responsability and accountability to ensure all work is completed efficiently by using time management techniques.
• competently use the Bank systems, software, technologies and processes (Intranet, Systematics, SDA and Bank procedures)
20th of February 2006 – 30th of September 2006
AMI Insurance – Albert Street Branch
Position held: Customer Service Officer
Main activities:
- Delight customers by identifying customer needs, wants and values, by listening, questioning and responding appropriately, by delivering on promises and honouring commitments, by ensuring there is appropriate communication between customer and company;
- Growing business by responding to direct customer and prospective-customer requests for quotes and information;
- Underwriting acceptable or quality risks by understanding and applying the company’s underwriting criteria for each business line;
- Managing claims by ensuring that customers are handled empathetically and professinally, ensuring that all details of the situation are obtained from customer;
- Resolving customer issues and dissatisfaction by identifing the issue from the customer point of view and carrying aut necessary investigation to determining the cause of the problem;
- Managing risk and operating efficiently by being aware of and contributing to the achievement of branch goals and business plans;
- Contribute to the function, performance and profile of branch team by sharing information, skills, knowledge and resources;
- Self - Developing by developping technical knowledge and skills, keeping up-to-date with company products, systems and procedures and all relevant legislation.
15th of September 1998 – 31 December 2005
ASIBAN S.A. Insurance and Reinsurance Company
(5th largest company on the Romanian insurance market),
Position held: Economist and Insurance Inspector (Asiban Arges Department)
Main activities:
- Negotiation and settling of insurance policies (policies relating to building insurance, car insurance, life insurance, safe stored values, all of them related with banks activity)
- Analysis, tracking and management of insurance contracts and policies throughout their validity period;
- Reviewing, solving and conclusion of claims regarding the financial risk in the banking sector;
- Management of all data basis relating insurance policies and Claim Files, Financial Risk Database and their accuracy;
- Accounting operations and execution of periodical account balance reports;
- Execution of periodical studies and reports concerning incomes, trends, etc.
- Providing technical support for colleagues;
- Permanently collaborating with bank workers in order to find the best solutions for common clients.
July 1998 – August 1998
ING Nederland Romania, Pitesti Division
Position held: Life Insurance Counselor
Mai 1998 – June 1998
“Ion Tiriac” Insurance, Arges County Department
Position held: Insurance Inspector
September 1997 – May 1998
“Invest Arges” LTD, Pitesti, Arges County, Romania
Position held: Broker and Back Office Analyst
Personal skills and competences:
Mother tongue: Romanian
Other languages:
English (reading/listening/writing/speaking: Excellent/Excellent/Excellent/Very Good)
French (reading/listening/writing/speaking: Excellent/Excellent/Very Good/Good)
Social skills and organizational skills:
Sociable, good communicator;
Team-working skills;
Good organiser with analytic thinking;
Positive and flexible attitude towards new topics and challenges correlated with a strong motivation;
Dynamic, energetic and willing to take responsibilities;
Hardworking and reliable;
Aptitudes of good facilitator and moderator;
Appropriate aptitudes for teaching & training
Technical skills and competences:
MS Office (Word, Excel, PowerPoint, Access), Outlook,
Windows NT/2000/XP, Internet Explorer.
Other skills and competences:
NZ Driver licence
Hobbies: music, dance, sports, reading
Love to travel and experience different cultures |
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