AD/ Mainframe / Midrange / Windows / Networking | Vikram Thakur
Mobile: = +91-9999930313
Email: itsvikramthakur@gmail.com
OBJECTIVES
To touch the zenith of success in the Information Technology field by hard work, full dedication & honesty as per my caliber. Seeking for a working environment where I can build on and develop my skills to meet new challenges and contribute to the development of the organization and the society.
PROFESSIONAL SYNOPSIS
A dynamic professional rich experience in Mainframe Production, Monitoring, TPF Maintenance (Transaction Processing and facility), Application Monitoring, Server Monitoring.
Ensure information processing on mainframes is accurate on day to day, weekly or monthly basis for review by Computer Operation as assigned By Data Centre Operation.
Ensure the quality and timely delivery of daily activities & achieve the metrics allotted us as per business criticality for that particular task job.
For each batch jobs we have a SLA (Service Level Agreement), according to the SLA, if any job is not completed by given SLA time then we have to escalate the job to Production Application Support Group,
PROFICIENCY FORTE
Team Management
Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational efficiency.
Working on succession planning of the workforce, shift management activities, appraising the member’s performance & providing feedback.
Quality Management
Preparing data and documentation as per standards and developing & implementing solutions to improve technical specifications.
CARRER SCAN
Bank of America Continuum Solutions (BACS) Pvt. Ltd.: (Since October 2008)
Sr. Tech Associate (Mainframe and Midrange Production and Monitoring)
Roles and Responsibilities
Experience in Mainframe, Autosys and Midrange Production, Monitoring, TPF Maintenance (Transaction Processing and facility), Application Monitoring, Server Monitoring.
Ensure information processing on mainframes and midrange is accurate on day to day, weekly or monthly basis for review by Computer Operation as assigned By Data Centre Operation.
Ensure the quality and timely delivery of daily activities & achieve the metrics allotted us as per business criticality for that particular task job.
Ensure information processing on mainframes is accurate on day to day, weekly or monthly basis as assigned by on shore team.
Ensure the quality and timely delivery of daily activities & achieve the metrics allotted us as per business criticality for that particular task job.
For each batch jobs we have a SLA (Service Level Agreement), according to the SLA, if any job is not completed by given SLA time then we have to escalate the job to Production Application Support Group, DBA and Programmers based on provided escalation matrix
Responsible for daily check the LPAR’s Late queue, Skeleton queue, Ready queue, NDM queue, Held queue, CDA, BA Direct critical jobs, Daily pending status, Critical path Jobs.
Provide First level support for JCL ABEND recovery restart, Force complete, cancel the jobs etc.
Facilitate and attend the conference bridge process for Shift Handover & Takeover.
Handling Midrange alerts on TBSM4.1
Tools using in Midrange vertise netbackup5.1, 6.0 and 6.5.News, Peregrine service centre.
Handling Sev1, Sev3 alerts in Midrange..
Providing 24x7x365 Level 1 and Level 2 support for all Bank of America Servers and acting as a central point of contact to various business partners. Monitoring all BOA Production (Mainframe & Midrange) servers and applications, report and escalate problems when necessary, and troubleshooting production issues.
Servers monitoring through IBM’s Tivoli TBSM 4.1 tool.
Mainframe LPARS monitoring through Tivoli TBSM 4.1, MQ TEP, Production TEP and Development TEP Tools.
Performing initial ticket logging through Peregrine Service center.
Initiating Bridge calls whenever required.
Escalating unresolved tickets to appropriate support groups.
Achievements;
Training Attended: Six Sigma Training of 1 day by Bank of America, Gurgaon.
Technical Exposure:
Concepts Technology Tools/Languages
Operating Systems Win9X, Windows 98, 2000, Win2003, Win-XP, System Administration in Windows Server 2003
Directory Services Active Directory Service
Networking Services MCSE, CCNA, TCP\IP, POP3, DNS, DHCP, FTP, Remote desktop Client, Net meeting
Technologies Mainframes Consoles, Midrange, Autosys, ISPF, TSO, JCL, CA7, Basic knowledge of job scheduling in CA-7, Midrange vertise netbackup5.1, 6.0 and 6.5.
Monitoring Tools TBSM-(IBM,Tivoli Business Service Manager), , Paging tool NEWS-(The Notification, Escalation & Wireless System), WCC-(Unicenter’s Workload Control Center) CA-7, TSO, ISPF, VERITAS Net backup 6.0, 5.0. ,6.5 For monitoring Midrange backups
Ticketing Tool Peregrine Service Center Client
LAN Troubleshooting Microsoft Windows XP professional / 2000/2003 Installation & troubleshooting
Device Configuration and Troubleshooting Windows 2000, 2003 server, Exchange server.
HARDWARES Assembling, troubleshooting PC and Ethernet LAN cabling, installation of device drivers.
SOFTWARES Microsoft office 2003-2007 , Adobe Photoshop, Auto Cad
EXCHANGE SERVER Server configuration (Installation, Managing exchange in MIX MODE (NT, 2000, 2003 in a single domain), Connecting exchange with other messaging system like lotus notes, Backup & restoration exchange database)
CLIENT CONFIGURATION (MS-Outlook, Outlook express)
BACKUP UTILITIES (WINDOWS Nt backup utility)
ORGANIZATIONAL EXPERIENCE
Progressive Infotech Pvt Ltd
Position: Server Administrator. (June, 2008 to Oct 2008)
Site 1: Fidelity International
Responsibility
Provide first level support of all networking related issue.
Responsible for resolving user’s IT related problem.
Site 2: Hindustan Time (HT Media)
Position:
Responsibility
§ Maintain all web site of Hindustan times
§ Take regular backup of websites
§ Update and regular monitoring of web sites.
InRhythmservices Pvt. Ltd., Gurgaon
Position : Server Administrator.( Jan, 2007 to june2008.)
Responsibility
§ To manage domain structure.
§ Responsible for taking regular backup.
§ Maintaining DNS, DHCP.DOMAIN CONTROLLER.
§ Responsible for resolving user’s problem.
UNNATI MERCANTILE Pvt. LTD,( Delhi)
Position: System engineer. (JUNE, 2006 to DEC 06.)
Responsibility :
Responsible for resolving user’s problems.
Troubleshooting in computer systems.
Maintaining DHCP.DOMAIN CONTROLLER.
EDUCATIONAL QUALIFICATION
Pursuing MSc-IT Final Semester from Sikkim Manipal University
Graduate from Delhi University
10+2 from CBSE board in the year 2002-03
Advance Diploma in Computer Hardware Maintenance and Networking (ADCHMN)
Cisco Certified Network Associate (CCNA)
Microsoft Certified System Engineer (MCSE)
Extra Curricular Activities :
Active participation and various School & College level, Dancing, competitions , Swimming, 800 mtr race
PERSONAL PROFILE
Father’s Name : Shri. P.S. Thakur
Address : 96-12, Sector – I , Pushp Vihar , New Delhi – 110017
Date of Birth : 17th Sep, 1985
Marital Status : Single
Passport No : G6294658
E-Mail : itsvikramthakur@gmail.com
Contact : +919999930313
I declare that the information given above is authentic and true to my knowledge.
Date: yours sincerely,
Place:
(Vikram Thakur) |
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