Taija Hooper - CURRICULUM VITAE - Customer Service

Experience

Website Management, Sunshine Pharmacy September 2009 Responsibilities • Amending website product information • Uploading new products to website Website Management, Pharmacy Direct October 2009 Responsibilities • Amending website product information • Uploading new products to website Customer Services Co-Ordinator/ Personal Assistant to the employer – LM Clothing Ltd February 2009 – October 2009 Responsibilities • Making and receiving calls to/from customers • Customer Enquiries • Amending the website product information • Data Entry • Graphs • Ordered Stock for company • Order Processing • Dispatching Orders to customers • Printed clothing items with labels • Sending and receiving customers enquiries via email • Keeping work office clean and tidy • Keeping stock updated Customer Services/Internet Orders Manager, Pharmacy Direct September 2007 - November 2008 Responsibilities • Making and receiving calls to/from customers • Internet Contact Lens Orders • Customer Enquiries • Served in Shop • Amending the website with products or information • Data Entry • Graphs • Ordered Stock for company • Managing the Internet Assistant • Order Processing • Dispatching Orders to customers • Dealt With Suppliers • Internet Beauty Orders • Sending and receiving customers enquiries via email Call Centre Representative, EDS/Guthy Renker March 2007 - September 2007 Responsibilities • Inbound calls • Outbound calls • Email Enquires • Data Entry • Problem Solving Achievements • More experience with customers over the phone and email • Further Improvement in my Telephone Manner • Further Improving Data Entry Skills

Preferred Job Features

Job Category:	Retail/CustomerService - Other
Location:	Auckland - Any area

Pay:	negotiable
Work type:	Full - time
.

TOOLS

Save this CV

Find similar CVs

Email me new CVs like this (Requires login)

(Requires login as Employer)

Taija Hooper - CURRICULUM VITAE - Customer Service

Personal profile

I am a team player and love to work in a team environment, I am a fast learner who is always willing to learn more in each challenge I come across.

I am competent with computers and with customers as I feel that each customer should have the VIP treatment in all situations.

I have a can do attitude and a positive smile all year round.

Skills

• Good Verbal and communication skills
Working with customers I have developed my telephone manner further and also dealt with customers via written - eg quotes, emails, and letters.

I have also helped customers in the shop with their enquiries on products or our services.

I have also dealt with irate customers to help them resolve an issue, or a problem with their orders.

• Contact Lenses
In previous job my role included dealing with customers and the optometrist with contact lenses, this includes enquiries on eye strengths and base curves, comparing brands to suit the customer’s needs, sending contact lenses to the customers.

• Cash Handling
In the shop when customers purchase items I have dealt with cash, eftpos, credit cards (including manual payments) and can confidently give the correct change.

• Suppliers
Have communicated with suppliers to find out product information, if products are still available, best deals and also ordered stock from suppliers.

• Data Entry
I am a fast typer with an average of between 55wpm and 60wpm. I am observant in the details I am entering.

• Computers
I have a reasonable knowledge of computers, I know my way around a computer and most programs like, Microsoft Office, Microsoft works, Outlook, Toniq, ISAMS.

I can save documents, use keyboard shortcuts, take projects/documents and make them look professional etc.

• Beauty Orders
I have organised deliveries for customers who have ordered items off the Raspberry beauty website, this included some enquiries on products that if I didn’t know I went to the supplier to get the information, I charged credit cards, Organised gift wrapping and shipping of the items either from the supplier or from Pharmacy Direct.

• Managing a Team
I have managed a team before in 2 of my previous jobs, this included the following,

Ensuring there was support
Trained Staff
If they were absent
Problems within the job - I have advised the person involved and depending on the situation have shown them the correct product or documents.
Good areas of that current job.
Working with a persons current strengths and helping with their any weaknesses ensuring they are getting the most out of the job at hand.

• Stocktake
I have done stocktake in 2 previous jobs, counting stock on shelves and in storage areas.

• Organisation
Depending on what this may be for I have made schedules to ensure all work is done in an appropriate time frame, organised a work area to be more practical for the person/s involved.

(Requires login as Employer)